IT SUPPORT

How would your business survive with no access to PC’s or Laptops? If your server went down, what would the impact be on your business? Managed solutions helps look after your IT by providing a continious health check through the following…

Procurement of IT Equipment

24/7 health check Identifies issues early on Keeps your business running.

Maintenance

Automatic patches and updates Improves system performance Helps you work smarter.

Support

Combines monitoring and maintenance Helpdesk support Reduces downtime.

Even the most stable and monitored IT systems can develop problems that need to be addressed. All Covered can remotely access your organization’s systems and initiate remote IT support to address problems as they arise. When remote support isn’t enough, our engineers are available for onsite visits to assess problems and make repairs.

How do we do it? Regular maintenance – to ensure optimal operation Installation of updates and upgrades – to stay current and safe from threats Help in planning for tomorrow – because no technology lasts forever Monitoring of IT – to watch your systems 24/7 for dangers and anomalies

Backup & Recovery

Backup & Recovery is business class protection of your customers’ servers and workstations, fully integrated with your RMM dashboard. It allows you to back up and recover at a file-, application-, or systems level – for both physical and virtual machines. Backup & Recovery can be managed with an easy-to- use, secure, multi-tenant console that requires minimal effort to access both backup and recovery statistics. This makes the product easy to use and easy to deploy.

Faster backups

Speed up backups of large files, applications, and databases by automatically tracking changes at a block level in between backups.

Store data longer

Extend beyond the standard retention model and help ensure compliance with regular permanent archives.

Bandwidth throttling

Restrict bandwidth use during business hours so users are not impacted by backup or restore operations.

Restore quickly

The application automatically selects the fastest restore location: local or cloud.

Move less data

Automatically recover only corrupted portions of files & databases, moving less data to achieve faster restores.

Be ready for disasters

Continuous recovery automatically updates a standby server after each backup session of the live server, meaning you can failover in minutes.

Exchange restore

Restore Exchange environments at a granular file or full database level.

27001 certified

The highest standard in data management.

End-to-end encryption

All backups are encrypted on the production machine, then transferred over secure connections to the cloud. Data is only decrypted during a recovery at the business’s site.

Advanced Encryption Standards (AES)

All data encrypted with AES 128 or 256-bit encryption in motion and at rest.

Globally distributed data centers

We use multiple SSAE-compliant and ISO-certified data centers globally.

Password protection

Leverage client-side password protection to restrict changes or limit functions to restores only.

Bundles

Managed Network Bundles

R1 750.00 / month
  • Performance Monitoring
  • OS & 3RD Party Patch Management
  • Firmware Updates
  • Preventative Maintenance
  • Managed Anit-virus
  • Backups (Config)
  • Onsite Support

Managed Server Bundle

R1 950.00 / month
  • Performance Monitoring
  • OS & 3RD Party Patch Management
  • Firmware Updates
  • Preventative Maintenance
  • Managed Anit-virus
  • Backups (Full System & Data)
  • Onsite Support

Managed Workstation Bundle

R465.00 / month
  • Performance Monitoring
  • OS & 3RD Party Patch Management
  • Firmware Updates
  • Preventative Maintenance
  • Managed Anit-virus
  • Backups (Business Documents)
  • Onsite Support

Proactive Server Bundle

R1 195.00 / month
  • Performance Monitoring
  • OS & 3RD Party Patch Management
  • Firmware Updates
  • Preventative Maintenance
  • Managed Anit-virus
  • Backups
  • Onsite Support

Proactive Workstation Bundle

R315.00 / month
  • Performance Monitoring
  • OS & 3RD Party Patch Management
  • Firmware Updates
  • Preventative Maintenance
  • Managed Anit-virus
  • Backups
  • Onsite Support